Politika privatnosti i uvjeti poslovanja

GENERAL

The General Terms and Conditions of the wowo.cz website have been drawn up in accordance with the Consumer Protection Act (ZVPot-UPB2), based on the recommendations of the Chamber of Commerce and Industry of Slovenia and international e-commerce codes.

The terms and conditions of sale determine the rights and obligations of buyers when ordering products available on the wowo.cz website and the commercial relationship between the provider and the buyer.

The entire content of the website, regardless of its format (text, images, videos, sounds, etc.), is protected by copyright. The provider and/or the person named under each content is the holder of all copyrights to the content of the website.

By publishing content on the website and allowing its use, the provider does not waive its copyright. The content of the website may not be used for purposes other than personal viewing by the user, unless the provider has expressly agreed otherwise in writing in advance. In case of misuse, the user is criminally and materially liable.

By using the wowo.cz website, the user accepts and agrees to all provisions of these General Terms and Conditions. If you do not agree to these General Terms and Conditions, we urge you to immediately terminate your access to this website.

OPERATOR OF THE WOWO.CZ WEBSITE

and product provider is WOWO d.o.o., Fužine 112, 1241 Kamnik.

The company is registered for VAT, tax identification number: SI88104486.

Bank account: IBAN SI56 0231 1026 4025 328 (NLB), BIC LJBASI2X.

Contact: info@wowo.cz

Date of registration of the company in the Commercial Register: 6 January 2022

Registration number: 9035648000

Filing number:

Legal form of organization: Limited Liability Company Ltd.

ONLINE SHOP

To make a purchase in the online shop operated by WOWO d.o.o., the user can access the link wowo.cz.

Unless otherwise agreed between the provider-seller and the user-buyer (hereinafter referred to as the "parties"), these general terms and conditions form an integral part of their contractual relationship for the supply of goods (hereinafter referred to as the "purchase contract").

By placing an order in the online shop, the user confirms that he fully understands and accepts these General Terms and Conditions.

You do not need to register to shop in the online shop via the links provided.

The Provider shall not be liable for any losses, damages or costs incurred as a result of non-performance or delay in performance of obligations that may occur as a result of an event or circumstance beyond the Provider's control, including but not limited to force majeure, power interruptions, equipment failures, etc.

All information published on the website, e.g. product descriptions, specifications, photographs, is approximate. The provider reserves the right to make minor changes to product descriptions without having to inform the user.

The offers on the website are limited in time and quantity as published on the website. The quantities of products listed are for information only and are subject to change without notice. Provider may limit the maximum number of purchases of a single product per user to ensure a fair shopping environment for its users.

ONLINE SHOP

To make a purchase in the online shop operated by WOWO d.o.o., the user can access the link wowo.cz.

Unless otherwise agreed between the provider-seller and the user-buyer (hereinafter referred to as the "parties"), these general terms and conditions form an integral part of their contractual relationship for the supply of goods (hereinafter referred to as the "purchase contract").

By placing an order in the online shop, the user confirms that he fully understands and accepts these General Terms and Conditions.

You do not need to register to shop in the online shop via the links provided.

The Provider shall not be liable for any losses, damages or costs incurred as a result of non-performance or delay in performance of obligations that may occur as a result of an event or circumstance beyond the Provider's control, including but not limited to force majeure, power interruptions, equipment failures, etc.

All information published on the website, e.g. product descriptions, specifications, photographs, is approximate. The provider reserves the right to make minor changes to product descriptions without having to inform the user.

The offers on the website are limited in time and quantity as published on the website. The quantities of products listed are for information only and are subject to change without notice. Provider may limit the maximum number of purchases of a single product per user to ensure a fair shopping environment for its users.

4.7. DELIVERY

Delivery is only possible to addresses in the Czech Republic. Express delivery is not possible.

The package is usually delivered within the next 3 working days, if payment has been made to our transaction account within 12 hours. Due to the current situation regarding COVIDU-19, delivery may be delayed for several days. In the event of unexpected complications or delays to your order, you will receive an email notification indicating the expected delivery date of your order. We will ship the products you ordered to the address you provided during the order process. Delivery is currently handled by GLS delivery service. Delivery is only possible on working days from Monday to Friday. The delivery fee is the same for the whole country and varies depending on the value of the order:

The delivery charge applies to each order. For some products, shipping may be free, which is clearly stated in the store catalogue or on the website depending on the advertised promotion.

Goods ordered at wowo.cz are shipped as soon as possible. Preparations for shipping or issuing your order will begin as soon as we receive payment to our transaction account. In order to deliver your order as quickly as possible, we use the GLS parcel delivery service, which means that if you place your order before 12:00pm on a working day (Mon-Fri), you can expect delivery within the following working days (four to fourteen working days). For all payments received on a Saturday, Sunday or public holiday, we will prepare your shipment on the first following business day.

The following payment options are currently available: proforma invoice, paypal, credit card (bankart) and cash on delivery. In the case of payment to our transaction account, the order processing activities will start once the funds have been credited to our transaction account. For this purpose, we will check payments to the company's transaction account at 10:00 and 12:00 during normal business hours. The delivery period starts at 10am on the first working day after receipt of proof of payment.

*PETROL PACKAGE RECEIPT: As of 1 April 2019, our partner PETROL will charge an additional handling fee (€0.45) and payment processing fee (€1.05) to GLS parcel recipients. The customer will pay €0.45 for picking up an already paid parcel and €1.50 for the payment processing service. The fee applies to each individual package delivered.

The delivery service reserves the right to verify the identity of the recipient of the goods in an appropriate manner (access to personal or other documents), as this will ensure that the ordered goods are delivered to the correct customer.

WOWO d.o.o. shall not be liable for damage, destruction or non-delivery of products due to war or civil unrest, strikes, industrial stoppage, failure to deliver, fire, storm, flood or inundation, breakdown, wilful damage, theft or any other force majeure. WOWO d.o.o. shall not be liable for any costs incurred as a result of any delay in delivery of the goods. It also does not cover costs in the event of loss of product or undelivered product. In case of payment for the product in advance, we will refund the purchase of the undelivered product to your transaction account.

PURCHASE PROCESS

5.1 Shopping Cart

5.1.1 The shopping cart page displays the products that you have added to your shopping cart while browsing the online store. To remove a product from the shopping cart, click on the "X" or "Remove" button next to the product. To add a product to your shopping cart, click on the "Continue Shopping" link. Clicking on the link will return you to the online shop and the products already selected will be saved in the checkout.

5.1.2 To complete your order, click on the "Checkout" button.

5.1.3. If your order has been successfully completed, the text "THANK YOU FOR YOUR PURCHASE AND TRUST!" will be displayed on the website. You will also receive an email with details of your order to the email address you provided when you registered or placed your order. Save the email with your order number.

5.2 Order Confirmation

Once your order is complete, you will receive an email with your order details to the email address you provided when you placed your order. This email will also inform you that you can contact us at info@wowo.cz if you have any questions.

5.3 Dispatch of goods

WOWO d.o.o. prepares the goods for dispatch and sends them to the specified address within the agreed period. In the event of an unexpected extension of the delivery time for a longer period of time - longer than 10 days, as stated in the terms and conditions, the buyer will be informed by e-mail.

GLS d.o.o. is the contractual partner for the delivery of parcels, but the provider reserves the right to choose another delivery service that would handle the order more efficiently.

Order cancellation

Orders can be cancelled on the day the order is sent. Once you receive notification that your order has been dispatched, you can no longer cancel it. Partial cancellation of an order is not possible.

Final order confirmation

Once you have confirmed the contents of your purchase, you must complete the purchase by entering your payment method. The purchase contract between you and WOWO d.o.o. will come into force once the order is confirmed by the confirmation email "We have received your order".

Possibility to change the order

Any changes you wish to make to your order can be communicated by replying to the "We have received your order" email you received when you placed your order, or by contacting us via email (info@wowo.cz). We will do our best to allow you to change your order, but we cannot guarantee that it will be possible to change an order already placed.

Payment terms

9.1 The price for the selected product is valid on the day of purchase, i.e. the day the order is completed and sent via the wowo.cz online shop.

All prices are quoted in euros (EUR) and include value added tax (VAT). Prices do not include postage or delivery charges. These are indicated when calculating the value of the order before its electronic confirmation in the shopping cart or on the invoice sent for payment.

9.2 The Provider accepts the following payment methods:

payment by proforma invoice, paypal, cash on delivery and credit card (bankart).

Complaints and information

In case of a complaint or request for further information regarding the wowo.cz service, please send us a message to info@wowo.cz.

Withdrawal from the contract and return of the product

11.1 The withdrawal option allows you to open the product, inspect it and, if it does not suit you or if your expectations were different, to withdraw from the purchase.

If the product you have received does not suit you, please let us know by email to info@wowo.cz within 14 days of receipt and then return the product to us within 14 days. The consumer must return the product undamaged and in the same quantity, unless the product has been destroyed, damaged, lost or reduced in quantity through no fault of the consumer.

11.2 The goods to be returned must be:

unused, unworn, clean and undamaged, with labels affixed and in their original packaging, products sold as a set must be returned together, the packaging of the products must remain originally sealed, shoes must be returned in a shoe box and the box must not be described, marked with postage stickers or adhesive tape but must be protected by suitable packaging, the protective film on the swimwear must not be removed, if you have already started using the product, it is unfortunately no longer possible to withdraw from the contract and return the product.

The Buyer may inspect and test the goods received only to the extent necessary to determine the actual condition and to the extent customary in shops. Any "testing" that deviates from the above may be considered as use of the goods and the Buyer shall be liable for diminution in value of the goods if the diminution is the result of conduct not strictly necessary to ascertain the nature, characteristics and performance of the goods. You are advised to open the packaging carefully and keep it in its original condition and retain the labels attached to the product until you are completely sure that the product is suitable. When buying clothes, underwear and swimwear, check the correct size by trying them on other clothes, not bare skin, and take care not to leave traces of make-up and powder on them. When returning shoes, make sure you send them back in the box they were delivered in. The box must be protected by suitable packaging, must not be labelled and must not contain postage stickers or tape as it is no longer usable.

11.3 Return Procedure:

 

If the product does not suit you, send it to WOWO D.O.O. Fužine 112, 1241 Kamnik, Slovenia. Please enclose a copy of the original invoice and a completed return form (fill in the return form).

The Company shall reimburse the consumer for payments received by the same means of payment used by the consumer, unless the consumer has expressly requested the use of another payment method and no costs are incurred as a result. We will return the returned product to you within 14 days of receiving your notice of withdrawal. Refunds are withheld until the goods are collected or until the buyer provides proof that they have sent the goods back.

When returning products paid for under a proforma invoice, we will refund the purchase price to your transaction account.

The only cost you will incur in connection with the withdrawal is the cost of shipping the goods. We do not accept COD shipments. Goods that can be returned are sent by post.

11.4 We also allow product exchanges on www.wowo.cz. If the product you have received does not meet your expectations, you can exchange it for another product by telling us on the withdrawal form.

The right to an exchange, refund, warranty, material defects and incorrectly provided services is regulated in more detail by the Consumer Protection Act.

11.5 Further conditions, time limits and procedure for exercising the right of withdrawal without giving a reason:

- For distance or off-premises contracts, the consumer has the right to inform the trader within 14 days that he or she is withdrawing from the contract, without having to give reasons. The cost of returning the goods shall be borne by the consumer.

- In the case of a purchase contract, the withdrawal period referred to in the preceding paragraph shall begin on the date on which: 1. the consumer or a third party other than the carrier designated by the consumer takes actual possession of the goods, 2. the consumer or a third party other than the carrier designated by the consumer takes actual possession of the last piece of goods if the subject of the contract is several pieces of goods ordered by the consumer in one order, 3. the consumer or a third person other than the carrier designated by the consumer acquires effective possession of the last consignment or piece of goods where the delivery of goods consists of several consignments or pieces, 4. the consumer or a third person other than the carrier designated by the consumer acquires effective possession of the first piece of goods where the delivery of goods consists of several consignments or pieces.

- The consumer may give notice of withdrawal in the form of an unequivocal statement in which he clearly indicates that he is withdrawing from the contract.

- The consumer has withdrawn from the contract in due time if he sends it within the time limit set for withdrawal.

FORM 1 with information on exercising the consumer's right of withdrawal

FORM 2, exercising the consumer's right of withdrawal

Complaints due to defects in materials and damaged shipments

12.1 The Seller guarantees the quality of the products within the statutory period, which starts from the delivery of the goods to the consumer, provided that the Buyer has followed the instructions for use and maintenance of the product included in the packaging. The Buyer may make a claim for material defects in accordance with applicable law.

What does a defect in materials mean? In particular, if the product does not have the characteristics that allow its normal use or if the buyer is given a product that does not correspond to the model, the only exceptions being models listed for information purposes.

The defect is considered to be material:

if the product does not have the characteristics necessary for its normal use or trade;

if the product does not have the characteristics necessary for the particular use for which the buyer is buying it and which were or should have been known to the seller;

if the product lacks the qualities and characteristics which were expressly or tacitly agreed or prescribed;

where the seller has delivered a product which does not correspond to a sample or model, unless the sample or model was presented for information only.

How can you make a complaint about a material defect? The buyer is obliged to inform us of any material defect within the statutory period at his own expense and to give a detailed description of the defect. The buyer shall also allow us to examine the product by sending it to WOWO d.o.o., Fužine 112, 1241 Kamnik, Slovenia.

12.2 The Supplier is responsible for any damage to the Products during transport to the User. In the event of obvious signs of damage (torn packaging, deformation, etc.), the user must refuse the shipment in order to avoid any complications in claiming damaged goods.

12.3 Material defects for which the seller is responsible:

The seller is liable for defects in the material of the goods at the time the risk passes to the buyer, regardless of whether he knew about them.

The Seller is also liable for defects in material which become apparent after the risk has passed to the Buyer, if they are the result of a cause which existed previously.

An insignificant defect in material shall not be taken into account.

 

If, upon receipt, you find that the product or package is physically damaged, missing contents or shows signs of opening, reject the shipment.

Right to refuse service

If the Provider believes that the User has violated applicable law or harmed the interests of the website operated by the Provider or its affiliates or subsidiaries, it may cancel, modify, suspend or terminate the User's orders or membership, including access to any content on the website for a particular User, at any time and without notice.

 

Product suitability

The product on offer is fit for the purpose stated in the description and illustration of the product. Despite due care, errors may occur in the description or illustration of the product. At wowo.cz, we try to ensure that the photographs published next to the product description are a realistic representation of the product. Nevertheless, it is possible that the perception of an individual product based on a photograph is different than later when physically coming into contact with the product.

About the company

WOW d.o.o.

Fužine 112

1241 Kamnik, Slovenia

Tax number: SI88104486

Registration number: 9035648000

The wowo.cz website is operated by WOWO d.o.o.

 

Privacy Policy

Privacy Statement

The protection of our users' personal data is important to our company. All online activities of WOWO d.o.o. are in compliance with the legislation of the European Union (Directive 95/46/EC, Directive 2002/58/EC), the conventions of the Council of Europe (Conventions ETS 108, ETS 181, ETS 185, ETS 189) and the Law on the Protection of Personal Data (Official Gazette of the Republic of Slovenia, No. 86/2004, as amended). This privacy policy concerns the treatment of information that WOWO d.o.o. obtains about you when you visit our website.

At WOWO d.o.o., your privacy is of the utmost importance to us, which is why we always protect your personal data carefully. All data provided is protected against intrusion by third parties, which guarantees you a smooth and uninterrupted business relationship with WOWO d.o.o., which operates the wowo.cz website. We will never misuse your personal data in any way.

We never pass on your contact and personal data to a third party unless required by law. We will never send you emails that you have not signed up for, except for important transactional emails that you have specifically requested.

You can easily and quickly unsubscribe from our email notifications at any time.

 

Collection and processing of personal data

Personal data is any information (name, surname, email or postal address) relating to an identified or identifiable natural person, i.e. an individual, regardless of the form in which it is expressed. WOWO d.o.o. does not collect your personal data unless you give your consent when ordering goods or subscribing to our newsletter.

Use and dissemination of personal data

WOWO d.o.o. will use your personal data solely for the technical administration of the website, to provide you with access to specific information or to communicate with you. WOWO d.o.o. will not share your personal information with any third party or otherwise market it in any way unless you specifically authorize the transfer of your information to a third party. WOWO Ltd. employees are required to respect your confidential information and are bound by a confidentiality agreement.

 

Automatic recording of data (non-personal data)

Whenever you visit the wowo.cz website, general non-personal data (search engine users, number of visits, average time on site, pages visited) is automatically recorded (not as part of the login). We use this information to measure the popularity of our website and to improve content and usability. Your data is not subject to further processing and is not passed on to any third party.

Cookies

20.1 Legal basis:

The amendment to the Electronic Communications Act (Official Gazette No. 109/2012), which entered into force in early 2013, introduced new rules on the use of cookies and similar technologies to store or access information stored on a user's computer or mobile device.

20.2 What are cookies?

A cookie is a small file, usually containing a sequence of letters and numbers, that is transferred to a user's computer when they visit a website. Each time you visit the website again, it will retrieve the cookie you have placed and recognise you.

20.3 Why are cookies used?

Cookies are used to personalise the content of the website and optimise the use of the website. They are also used to collect anonymous statistical data to help us understand how users use the website and to improve the content without personally identifying the user.

20.4 Storing cookies:

Cookies can be stored for varying lengths of time.

20.4.1 Temporary or session cookies remain on your device until you log out of your web browser, after which they are deleted.

20.4.2 Persistent or saved cookies will remain on the device for the duration specified in the cookie parameters or until the user manually deletes them.

20.5 Types of cookies:

20.5.1 Necessary cookies

These cookies enable the use of necessary components for the proper functioning of the website.

20.5.2 Performance cookies

These cookies collect data about how the website is used in order to improve its performance (e.g. which pages of the website are visited most often). These cookies do not collect any information that identifies the user.

20.5.3 Functional cookies

These cookies allow a website to remember certain information from a drop-down list (e.g. your username, region) and provide more advanced and personalised features to the user. These cookies can track your activity on the website.

20.5.4 Targeting or advertising cookies

These cookies are most commonly used by third parties (advertising companies and social networks) to serve targeted ads, limit the number of times you see ads, and measure the effectiveness of ads.

20.6 Managing cookies

You can control and manage cookies in the settings of the web browser you are using. The user decides whether to allow cookies to be stored on their computer and can delete them at any time. The website works best when cookies are enabled. For information on how to manage cookies, please refer to your browser's instructions.

20.7 Cookies are managed by WOWO d.o.o., Fužine 112, 1241 Kamnik, Slovenia, e-mail: info@wowo.cz

 

Security

WOWO d.o.o. is committed to protecting your personal data. Your data is always protected against loss, destruction, falsification, tampering, manipulation and unauthorized access or unauthorized disclosure.

 

Minors

WOWO d.o.o. strongly recommends that all parents and guardians teach their children to handle personal information safely and responsibly on the Internet. Minors should not submit any personal information to the wowo.cz website without the consent of their parents or guardians. WOWO d.o.o. will never knowingly collect personal information from minors or use or disclose it in any way to third parties without their consent.

Links to other websites

This privacy statement applies to the wowo.cz homepage, which is operated by WOWO d.o.o., and all its subpages. Web pages on this website may contain links to other suppliers within and outside WOWO d.o.o. to which this privacy statement does not apply. Therefore, when you leave WOWO d.o.o.'s website, please re-read the privacy statement on each web page that collects personally identifiable information.

 

Disclaimer

The Provider reserves the right to disable or prevent access to the website due to technical or other difficulties and maintenance, which includes disabling or restricting access to the online shop. The Provider shall not be liable for any losses, damages or costs ("damages") incurred by the User as a result of the deletion of the online shop, its malfunction or problems.

The Provider is not responsible for the accuracy, completeness or correctness of the content posted on the Website and shall not be liable for any damages that the User may incur as a result of reliance on the posted content.

The provider is not responsible for damages that may occur to the user's hardware, software or other equipment as a result of using the website. The user must ensure device protection (anti-virus software, etc.) before accessing and using the website.

The user is obliged to ensure the security and confidentiality of the data used to register/log in to the website (e-mail address, password). The provider is not responsible for any damages that the user may incur as a result of unauthorized disclosure or use of login data.

 

Right to information

If you have any questions about our privacy policy or the processing of your personal data, please do not hesitate to contact our data protection representative.

e-mail: info@wowo.cz

At your request, we will notify you immediately - in writing and in accordance with applicable legal regulations - what personal data may have been collected during your visit to the wowo.cz website.

 

25.1 Disclosure of Changes

Any changes to our privacy policy will be published in this privacy statement, on the wowo.cz home page and in the appropriate places.

Final Provisions

The invalidity of any provision of these General Terms and Conditions, regardless of the reason for such invalidity, does not result in the invalidity of these General Terms and Conditions as a whole. In such a case, the invalid provision is considered unwritten, while these General Terms and Conditions remain in force without the invalid provision.

 

Complaints and disputes

Wowo.cz complies with valid European legislation on consumer protection. Wowo.cz will make every effort to fulfill its obligation to implement an effective complaint handling system and designate a person whom the customer can contact by e-mail in case of problems.

The complaint must be sent by e-mail to the address info@wowo.cz. The complaints procedure is confidential. Wowo.cz must confirm receipt of the complaint within five working days and inform the customer about how long it will take to process it and inform the user about the progress of the procedure.

Wowo.cz is aware that an essential feature of a consumer dispute, at least as far as court resolution is concerned, is the disparity between the economic value of the claim and the costs incurred for the resolution of the dispute itself. This is also the main obstacle that prevents consumers from taking their dispute to court. That's why Wowo.cz tries to solve possible disputes amicably within its possibilities.

In the event of a dispute, the matter shall be submitted to the court in the place of legal residence of the consumer.

Out-of-court settlement of consumer disputes

In accordance with legal standards, we do not recognize any executor of out-of-court resolution of consumer disputes as competent to resolve consumer disputes that could be initiated by a consumer in accordance with applicable laws on out-of-court resolution of consumer disputes. WOWO d.o.o., as a provider of goods and services for online purchase in Slovenia and the Czech Republic, publishes on its website a link to the Online Dispute Resolution Platform (ODRP). Consumers access the platform HERE.

The aforementioned regulation is based on the Act on out-of-court settlement of consumer disputes, Regulation (EU) No. 1083/2006. of the European Parliament and the Council (EU) No. 524/2013 on the resolution of consumer disputes online and on the amendment of Regulation (EC) No. 2016/2004 and Directive 2009/22/EC.

These General Terms and Conditions enter into force on February 1, 2022